CUSTOMER SERVICE 585-596-1760
BETH DAY - SUPERVISOR
585-596-1751
TIA GROOMS - SR. CLERK TYPIST
SHAWNA PETERSON - ACCOUNT CLERK
Office hours: Monday – Friday 8:00 AM -4:30 PM (Closed on National Holidays)
This office is based with the other Village Offices at 23 N. Main Street. We handle all billing inquiries related to the electric, water, sewer, and solid waste services for the Village of Wellsville. All utility bills will be mailed by the 1st, and due on the 20th of the month.
The Village of Wellsville is proud to continue to provide utility services to our residents. In the Village of Wellsville, 70% of the electricity used is supplied by Niagara Falls providing low cost, green, renewable energy. Find out more at https://www.nypa.gov/facilities/niagara.htm
For your convenience we have multiple payment methods for you to choose from:
1 - Automatic Clearing House (ACH) Payments
Your utility bill can be deducted automatically from your bank account. There is no charge for this service. The bill will be stamped and mailed for you to receive it in the beginning of the month. Then the total will be deducted on the 20th of the month, or the following business day.
ACH Application
2 - In person Payments
Payments in the form of cash, check, or money order can be made in person at our office located at 23 North Main Street or at Giant Food Mart. If you wish to make a payment after business hours there is a night deposit box located outside the front lobby of the Wellsville Police Station. Please make checks payable to "DPU" (Department of Public Utilities).
The Village of Wellsville is proud to continue to provide utility services to our residents. In the Village of Wellsville, 70% of the electricity used is supplied by Niagara Falls providing low cost, green, renewable energy. Find out more at https://www.nypa.gov/facilities/niagara.htm
For your convenience we have multiple payment methods for you to choose from:
1 - Automatic Clearing House (ACH) Payments
Your utility bill can be deducted automatically from your bank account. There is no charge for this service. The bill will be stamped and mailed for you to receive it in the beginning of the month. Then the total will be deducted on the 20th of the month, or the following business day.
ACH Application
2 - In person Payments
Payments in the form of cash, check, or money order can be made in person at our office located at 23 North Main Street or at Giant Food Mart. If you wish to make a payment after business hours there is a night deposit box located outside the front lobby of the Wellsville Police Station. Please make checks payable to "DPU" (Department of Public Utilities).
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3 – Online through the Invoice Cloud
Online Bill Payment, in partnership with Invoice Cloud, offers the following benefits:
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For cases of severe hardships, please contact the Utility Billing Office immediately. A deferred payment agreement can be made by calling 585-596-1760. For complaints that cannot be resolved with the Utility Billing Office directly, you may contact the New York Department of Public Service (DPS). DPS complaints may be directed as follows: Website: www.dps.ny.gov/complaints; Phone: DPS Helpline at 1-800-342-3377 (M-F 8:30a - 4:00p); or Mail: Office of Consumer Services, NYS Department of Public Service, 3 Empire State Plaza, Albany, NY 12223. If your service has been, or is about to be shut off you can call the DPS Emergency Hotline at 1-800-342-3355 for help. It is staffed from 7:30am-7:30pm on business days.
THANK YOU FOR VISITING OUR WEBSITE!
Village of Wellsville. 23 North Main Street, Wellsville NY 14895
HoursM-F: 8am - 4:30pm
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Telephone585-596-1700
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